Returns policy

Cancellations and exchanges
If you need to cancel your order or make an exchange under the distance selling regulations you must notify us within 14 days of receiving the goods, after which you will have a further 7 days to return them to our shop. Shipping costs are paid by the buyer and are non-refundable. Items must be returned in their original condition complete with all packaging, manuals, labels etc.

Card refunds
Refunds can only be made to the original card used for payment and if not known or available then we can at best offer a store credit to be used against future purchases.

Custom orders
Custom, customised and special orders cannot be cancelled or returned. Riese & Müller eBikes are always configured to the customer's specifications and are therefore special orders and sales are final.

Used eBike returns
We don't want you to be stuck with a bike you don't feel is right and so we accept returns for used eBikes up to 14 days after purchase on the following conditions:

1. The condition is like-new
2. All components and component packaging are present
3. All shipping, customisations and £10/mile of use will be charged for (minimum £100) along with a £50 restocking fee.
4. Used eBikes can only be exchanged and not refunded and this is entirely at our discretion. 

Warranties
If you have a warranty claim, please contact us by telephone in the first instance.

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